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As our community continues to work together to limit the spread of the COVID-19 virus, we’d like to take a moment to provide you with an update on the precautions our hospital is taking to ensure the safety of our patients, clients and employees.

Updated Hours

Our hospital will now be open Monday through Thursday 8am-5pm, closed Friday, Saturday 8am-5pm, and closed Sunday.

Hospital Cleaning Protocol & Staff Illness 

Our hospital continues to observe the CDC’s recommendations on disease prevention, handwashing and cleaning protocols, as well as guidance on managing staff members who are displaying flu-like symptoms and/or have tested positive for COVID-19.

Facility Cleaning 

In addition to our regular cleaning schedule, we have added additional deep cleaning protocols which include an increase in cleaning frequency and use of pet-friendly chemicals verified to kill the COVID-19 virus by the CDC and EPA.

Staff Illness 

Any staff member who is displaying flu-like symptoms or has tested positive for the COVID-19 virus will be asked to stay home until cleared by a medical professional. Staff members who traveled to a high-risk area within the past 14 days will be asked to remain away from work for an additional 14 days as a safety precaution.

Clients Affected by COVID-19 

We will not be able to see your pet for any reason if you or a member of your household have tested positive or is suspected to have COVID-19, are displaying flu-like symptoms and/or have traveled to a high-risk area ( ncov/travelers/after-travel-precautions.html) within the past 14 days.  In these instances we ask that you contact the Veterinary Specialist and Emergency Services at 585-424-1277.

Please note some of our hospital protocol changes in response to COVID-19



Clients are not permitted to enter the building.  For all appointments we are working to obtain as much information as possible from you ahead of your scheduled appointment.  When you arrive at the animal hospital please call us from your vehicle to let us know you are here. An exam room assistant or veterinary technician will meet you at your car and bring your pet inside.  Please be sure cats are in carriers as we will not transport a cat into the hospital otherwise. The doctor will then call you from the exam room to discuss your concerns and their exam findings. We will take payment via phone at the end of the appointment.  We understand that not being with your pet may add a layer of stress to your appointment, our staff continue to go above and beyond to comfort our patients in your absence.

We will not be scheduling any appointments for annual preventive care exams.  If you have a puppy or kitten currently in the midst of receiving a vaccine series we will see him/her when they are due.  This also applies to adult pets requiring a booster for a vaccine series that has already been started.


Medication/Food Pick-Up 

Our “walk up window” has allowed us to continue to provide refills on prescription medication and food for our patients.  We ask that you call us from the parking lot when you arrive. A staff member will meet you at our “walk up window”. To streamline this process, we require that payment is made over the phone in advance.


COVID-19 Risks for Pets 

According to the AVMA, CDC and WHO, there is no current evidence to suggest that pets can become sick from the COVID-19 virus or be a source of infection to humans or other animals. Research is continually underway and we encourage clients to continue to monitor the situation via the AVMA ( or CDC ( websites.  Below are two additional articles to reference regarding your pet and COVID-19.…/pets-dogs-cats-coronavirus…/index.html…/2…/covid-19-faq-pet-owners_031520.pdf

As always, the safety of our patients, clients and employees remains our top priority. We will continue to provide updates on COVID-19 safety as the situation evolves, but please feel free to reach out to our management team with any additional questions or concerns.